FAQ

     

    What does Lebelik mean?

    Lebelik means “It suits you" in Arabic.

     

    How does Lebelik work?

    Lebelik acts as an intermediary between you and the designers you love. We select items from the designers and post them online for you to view and shop at your convenience. Select the item you wish to see, select your size and wait for your package!

     

    How are the products selected?

    Our team selects each item on our website directly from the designer for you. We endeavor closely with all our designers to handpick each item carefully.

     

    Ordering 

     

    What happens when I place and order?

    Simply select the items you wish to purchase. Next, you will be asked to enter your payment details, shipping information and shipping method. When your order is placed, you will receive a confirmation email with an order number. Once the order is shipped you will receive a tracking number so that you may know your items are on their way to you!

     

    How can I choose the right size for me?

    Sizes vary from designer to designer and we are dedicated to making your shopping experience as simple as possible for your convenience. Most apparel items on our website will be listed in International or French sizes. However, in those cases where they are not, consult our sizing chart designed specifically to help you choose the right size for you. Once the item arrives, if it does not fit the way you like, please visit the Shipping And Returns section on our website.

     

    Can I return an item that does not fit me properly?

    If you receive an item and the size does not fit as you would like, Lebelik can exchange it for a different size provided the item exists in stock. If you receive the item and you wish to return it, Lebelik will accept returns for unworn items within 7 days from the date you receive your package. For further information, please visit the Shipping And Returns section.

     

    What happens if I forget my password information?

    If you forget your password, simply click on the “Forgot your password?” link on the Sign In page and fill out the short form. You will receive an email telling you how to retrieve your password.

     

    Members Zone

    Do I need to set up an account to place an order?

    You need to sign up for membership to place an order with Lebelik. Signing up is free and will enhance your shopping experience.

     

    Why create an account?

    As a member of Lebelik, you will receive several shopping advantages. A Lebelik membership account will make your shopping experience more efficient and pleasurable by offering the following advantages:

    - Fast check-out

    - Save items to your wishlist

    - Track your orders

    - Receive information about new arrivals and upcoming sales

    - Access to past order information

     

    Privacy & Security 

    What forms of payment do you accept?

    We currently only accept Visa and MasterCard for all orders. Please keep in mind, that if purchasing with an International Credit Card, your order may take up to 72 hours to process prior to shipping.

     

    How do I know my information is secure?

    At Lebelik.com, customer information is not shared with any third parties. We will only use your information to process your orders. For further information regarding security and privacy, please visit the Privacy Policy section.

     

    How do I know my credit card is secure?

    With Lebelik, the safety of our customers is primordial. We have devoted our time and efforts to ensure all transactions are 100% secure. Lebelik processes your credit card through Bank Audi’s payment gateway where the transaction is made. Your credit card information will not be stored with us. For more information, please review our Secure Shopping section.

     

    Shipping 

    How will my order be shipped?

    Lebelik ships your orders via Aramex or FedEx. Once the order is shipped, you will receive a tracking number so that you may know where your items are every step of the way!

     

    When will I receive my order?

    Orders placed on our website require a five day processing time. Once the order is shipped, allow for two days if shipping locally or up to 10 days if shipping Internationally.

     

    Where does Lebelik ship to?

    Lebelik will ship your items anywhere around the world and deliver it directly to you. However, for the payment, the credit cards have to be issued from the Middle East, Europe, the United States and Canada. We are unable to process cards outside these regions for the time being.

     

    Do you offer gift-wrapping?

    Yes, Lebelik offers gift-wrapping for all of your special occasions.